Terms & Conditions
Introduction
Welcome to Expresso Taxis (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your use of our website, www.expressotaxis.co.uk (the “Website”), and our taxi services. By using our Website and services, you agree to comply with and be bound by these Terms. If you disagree with these Terms, please do not use our Website or services.
Definitions
“User”: Any person who accesses or uses the Website or our services.
“Customer”: Any person who books or uses our taxi services.
“Driver”: Any person who provides taxi services through our platform.
Booking and Services
Booking: You must provide accurate and complete information to book a taxi. We reserve the right to refuse any booking at our discretion.
Fares and Payments: Fares are calculated based on distance, time, and applicable rates. Payments must be made at the time of booking or as otherwise agreed. We accept various payment methods, including credit/debit cards.
Cancellations: You may cancel your booking within the specified time frame on our Website. Cancellation fees may apply.
Service Availability: We strive to provide reliable services but do not always guarantee availability. Services may be affected by factors beyond our control, such as traffic, weather, or technical issues.
User Conduct
Prohibited Activities: You agree not to engage in any activity that interferes with or disrupts our services, including but not limited to hacking, spamming, or using our services for any unlawful purpose.
Respectful Behavior: Customers and Drivers must treat each other respectfully and courteously. Abusive, violent, or discriminatory behaviour will not be tolerated.
Compliance with Laws: Users must comply with all applicable laws and regulations while using our services.
Driver Responsibilities
Licensing and Insurance: Drivers must possess valid licenses, permits, and insurance required by law to operate a taxi.
Vehicle Maintenance: Drivers are responsible for keeping their vehicles safe and roadworthy.
Service Standards: Drivers must provide services professionally and courteously, adhering to our quality standards.
Limitation of Liability
Service Disruptions: We are not liable for any disruption, delay, or service failure caused by factors beyond our control.
Loss or Damage: We are not responsible for any loss or damage to personal belongings caused by using our services.
Indirect Damages: We are not liable for any indirect, incidental, or consequential damages arising from your use of our Website or services.
Intellectual Property
Ownership: All content on our Website, including text, graphics, logos, and software, is our property or the property of our licensors and is protected by intellectual property laws.
Use of Content: You may access, download, and print content from our Website for personal, non-commercial use only. Any other use requires our prior written consent.
Privacy
Your use of our Website and services is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information. Using our Website and services, you consent to our collection and use of your information as described in our Privacy Policy.
Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of any significant changes by posting the new Terms on our Website. Your continued use of our Website and services after such changes constitutes your acceptance of the new Terms.
Governing Law
These Terms are governed by and construed by the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions or concerns about these Terms, please get in touch with us at: